Bitrix24 & Zoom integration

Frequently asked questions

Find quick answers to frequent pre-sale questions asked by customers

• Is the app free?

  Yes, at the moment we are testing a Beta version to be sure it suits your needs and getting you feedback.

  What will be a price once the app goes into Stable version?

  One month subscription will be $ and annual subscription will be $

• Do you provide customer support?

  We will be available to you to iron out any potential issues you have in using the app.

  The app support period

  The app includes support for 6 months from the purchase date. If you’re about to purchase the app, you’ll have the option to purchase extended app support, increasing the app support period up to a maximum of 12 months from the date of purchase.

  What else is included?

  Answering questions about how to use the app. Help with defects in the app or included third-party assets. Item updates to ensure ongoing compatibility and to resolve security vulnerabilities. Updates to ensure the app works as described and is protected against major security concerns. Included version updates for all apps

  What’s not included in app support?

  Item support does not include services to modify or extend the app beyond the original features, style and functionality described on the app page. For customization services that will help you tailor the app to your specific requirements, we recommend contacting us to see if we privately offer paid customization service.

  • Installation of the app
  • Hosting, server environment, or software
  • Help from authors of included third-party assets

  Contacting support

  Support is provided during working hours NZST(+12) Mon - Fri through the app support page.

• Are updates and bug fixes included in the cost of the app?

  Regardless of whether you have support or not:

  • When we release an update, it will be available for you to upgrade for free
  • You can report bugs
  • You can expect us to keep the app in good working order, working as described and protected against major security issues
• Can I extend or renew my app support?

  Item support option

  The support options available to you depend on when you make the support purchase.

  • A support upgrade is 6 months of additional support that can be purchased at the time of buying the app.
  • A support extension is 6 months of support that can be purchased at any time after the initial purchase of the app, provided the current support period hasn’t expired.
  • A support renewal is 6 months of support that can be purchased after any existing support for an app has expired.

  How do I renew or extend my support?

  In order to extend or renew an app’s support offering, you must have less than 6 months of the existing support period remaining and also the author must still be offering support on their app.

  To renew the support component on an app, please follow these steps:

  • Log in to your account
  • Hover over your username and click ‘Downloads’ from the drop-down menu.
  • The downloads section displays a list of all the apps purchased using your account.
  • Click on ‘Renew support now!’ or ‘Extend now’ next to the app you wish to renew the app support for and that’s it!
• Does the app come with installation and setup documentation?

  Yes, all our apps come with either bundled documentation located in your “All files & documentation” download zip or online documentation.

• Do you provide customization services for your app?

  App can be customised and deployed to your Bitrix24 portal if you have on-premise edition only.

  For customization services that will help you tailor the app to your specific requirements, please contact us to see if we are available to offer paid customization service.